Effective Date: [10/01/2024]
1. Overview
We strive to ensure our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which refunds will be provided for both digital and tangible products.
2. Digital Products
Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or accessed. However, we may consider refunds under the following circumstances:
The product was not delivered as described.
There was a technical issue that prevented access to the product.
3. Tangible Products
We accept returns and provide refunds for tangible products under the following conditions:
The product must be returned within [Insert Number] days of purchase.
The product must be in its original condition and packaging.
Proof of purchase is required.
4. Process for Requesting a Refund
To request a refund, please contact us at [yohanddittree@gmail.com] with the following details:
Your name and contact information.
Order number and date of purchase.
Reason for the refund request.
5. Refund Approval and Processing
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] days.
6. Shipping Costs
For tangible products, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Information
If you have any questions about our Refund Policy, please contact us at:
[yohanddittree@gmail.com]
